Hellertown Family Health

Appointments

All office visits are by appointment only. Our office will make every attempt to see you for acute illnesses on the same day you call. You will receive a telephone call made by our friendly staff reminding you of your appointments. If you prefer not to receive a reminder call, please notify the office staff. We request our patients arrive promptly for all appointments and require 24 hours notice for cancellation of appointments.

All co-pays are due at the time of service. If we do not participate with your health insurance all payments are expected at the time of service.

So you may better understand your financial responsibility we encourage you to check with your insurance company before your visit to verify coverage for preventative visits as well as deductible or co-pays for conditions/complaints, diagnostic testing, etc.

We ask our patients to bring along a list of the medications they are currently taking and/or prescribed by other physicians. Please include name, dose and frequency. Be sure to include vitamins, herbal treatments, and food supplements as well.

Prescription Refill Policy

Please be prepared with a list of medication prescription refills you will need at the time of your routine office visit. Since refill requests are handled during office visits, we do not refill medications over the phone. Please request long-term medication refills during office visits with your doctor.

Missed Appointment Policy

Our practice strives to provide not only the finest medial care, but also to provide a high level of efficiency and customer service. Your time is as valuable as ours. In order to have adequate office hour coverage, and to keep on schedule during our office hours, we need our patients to arrive on time for their scheduled appointments and give us adequate notice when they are unable to keep a scheduled appointment. We require 24 hours notice for cancellation of an appointment. Three or more missed appointments, without adequate notice notice, in a 6 month period may result in dismissal of the patient from the practice. We regret the need to act on such a policy, but do so in the best interest of all the patients we serve.

Insurance Referrals

We require 72 hours notice for managed care insurance referral requests. Please provide us with the specialist or facility, the date of your appointment, diagnosis or condition, and your insurance. Most referrals are done electronically except for Cigna, Geisinger, and Amerihealth Mercy. For these insurance referrals, you will need to pick up the written referral at our office. You will not hear back from us unless we have questions regarding your referral.