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LVPG Internal Medicine

Same-day care when you're sick

When you're sick and feel you should see us, we'll work to get you an appointment as soon as possible.   The team approach means one of our doctors or nurse practitioners can usually see you the same day.

“On-time” policy

We make every effort to minimize your wait time.   We ask you to be on time so that you don’t inconvenience other patients.   If you are 10 minutes or more late, we may ask you to reschedule.

Please come 30 minutes early to your first appointment.   Be sure to bring your insurance cards and your insurance referral, if you need one.

“No show” policy

If you need to cancel an appointment, always call in advance to let us know.   If you repeatedly don't keep your scheduled appointments, we may ask you to select another practice to handle your care.

Referrals and pre-certifications

We need 48 hours (2 business days) to make a referral and 72 hours to process a pre-certification.

Prescription Refills

Please bring a list of all your current medications to every appointment.   This means everything that every doctor has prescribed for you, plus all the over-the-counter medications you take.   For prescriptions, be sure to include the current dose and when you will need a refill.

The best time to ask for a refill is during a regular visit with your doctor.   However, if you need us to phone in a refill, please plan ahead, because we need time to process your request:

Phone in to local pharmacy -- 48 hours (2 business days).  

Mail order prescription -- 7 days

Narcotic medication -- 7 days

If you will not receive your mail order prescription in time, we can call in a 30-day supply to the local pharmacy of your choice.

Insurance and fees

We accept Medicare and most major health insurance.   We don't accept Medicaid managed care plans unless you are an established patient.   When you call for your appointment, we can confirm that we accept your insurance.  

If your insurance is “participating,” we expect the copay (if any) at the time of your visit.   If we accept your insurance but it is not “participating,” we expect you to pay in full at the time of your visit, and for you to file the paperwork with your insurance company, which will reimburse you directly.

For all other patients, we require payment in full at the time of your visit.   Our billing coordinator can explain the fees in advance.   We accept cash, checks, Traveler’s checks, VISA, MasterCard, American Express and Discover.  

Emergencies

After office hours, call the regular number and an answering service operator will page the physician on call.   The doctor will call you back within 15 minutes.